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Client story

TROPICAL SMOOTHIE CAFE GROWTH REQUIRED A NEW RECIPE FOR TECHNOLOGY SUPPORT

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Capgemini’s Agile Store solution enables franchisees to transform their business around the customer and drive growth

According to the U.S. Department of Health and Human Services, Americans eat less than the recommended amounts of vegetables, fruits, whole-grains, dairy products, and oils every day.

Tropical Smoothie Cafe is committed to supporting healthier lifestyles. It is guided by a simple belief: when you eat better, you feel better. With more than 730 U.S. locations, it is known for its better-for-you food and smoothies with a tropical twist.

The company was growing exponentially and, as the number of locations increased, so did the complexity of the franchisee’s technical-support needs. Tropical Smoothie Cafe selected Capgemini to develop a universal technology support model to consolidate and standardize processes. Now, franchisees can contact Cafe Tech Support to get all of their IT needs addressed quickly, often during the first contact with the support team.

Capgemini’s Agile Store solution provides a range of technologies and services to help restaurants and retailers reimagine and remake their store and restaurant channels, offering greater convenience and value to customers and guests, while transforming operations to be more efficient and contribute to increased profitability.