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Financial services

Top trends in payments 2023

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Drivers, opportunities, and risks shaping the payments industry in 2023

Despite macroeconomic headwinds in 2023, there’s likely no stopping the exponential growth of digital payments – it’s an exciting time for payments providers.

Top Trends in Payments 2023 contains Capgemini’s perspectives on the top 10 trends for the months ahead: we anticipate widespread opportunity for innovation and growth. Trends include payment providers’ customer-centricity strategies such as buy-now/pay-later and embedded finance, data-safeguarding tokenization, and sustainability protocols focused on eco-friendly payment modes. Also on the radar screen are changing industry dynamics brought on by composable architecture and payment hub modernization, among other actions.

Read Capgemini’s Top Trends in Payments 2023 to gain insights into continuing digital transformation initiatives and more that industry players will undertake in the coming year and beyond.

Meet our experts

Nilesh Vaidya

Global Head of Banking and Capital Markets

Jeroen Hölscher

Global Head of Payment Services
Jeroen is an expert in transformation programs in the cards and payments domain. He has been with Capgemini for 24 years and helps clients to improve their payment products and their underlying technology.

Christophe Vergne

Cards and Payments SME (Europe)
Christophe played a critical role in building Capgemini’s global payments transformation capability. He has co-authored the World Payments Report for the past decade.

Venugopal PSV

Cards and Payments SME (APAC)
Venu leads advisory and client solutions in Payments, Cards, and Transaction Banking. He has more than 24 years of hands-on banking and banking IT advisory experience.

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