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Intelligent Customer Interactions ICO
Intelligent Business Operations

Intelligent Customer Interactions

Drive enhanced engagement and loyalty through delivering a frictionless customer experience

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Deliver enhanced customer experience excellence through frictionless customer interactions

Capgemini’s Intelligent Customer Interactions solution puts your customers at the center of your business. Our goal is to deliver a digitally-augmented yet humancentric experience on behalf of your organization.

Capgemini’s solution is a next-generation digital contact center service solution leveraging AI augmentation to deliver a persona-influenced service design that integrates humans and machines. This enables you to drive a more meaningful, emotive, and frictionless relationship with your customers:

  • A personalized customer experience
  • An omnichannel customer journey
  • An improved Net Promoter Score
  • Enhanced customer engagement
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Research and insights

Innovation Nation | Autumn 2021

Expert perspectives

CAPGEMINI AND ZENDESK – MAKING PERSONALIZED CUSTOMER EXPERIENCE A REALITY

MODERNIZING THE CONTACT CENTER – TRANSFORMING CUSTOMER INTERACTIONS

Customer Experience


AUGMENTED SERVICE

Research tells us that consumers happily make additional purchases from a company after a positive customer service experience. We all know that consumers have chosen, recommended…

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About authors

Robert Brillhart

Digital Customer Operations Practice Lead

Scott Manghillis

Business Transformation Manager
Scott Manghillis helps clients transform their technology into digital, omnichannel, personalized solutions.