Scottish Water’s digital transformation introduces automation

Scottish Water’s digital transformation provides a blueprint for other businesses to follow when introducing automation to bolster previously manual processes

Client challenge: Scottish Water recognized the need to shift away from manual ways of working and begin implementing automation to support its processes

Solution: Scottish Water began its transformation by creating a strategy that established four key objectives: differentiating the customer experience, keeping customer prices low, ensuring that its assets and services would be resilient, reliable, and secure, and supporting the Scottish economy.

Since the announcement of its partnership with Capgemini, Scottish Water has launched a multi-faceted digital transformation project. This included an app that cuts the inspection request time needed to connect customers to the water network from five days to four hours. The hi-tech mobile process, created by Scottish Water and Capgemini, means developers no longer face time consuming delays for on-site inspections to provide connections for their customers.

Scottish Water began its transformation by creating a strategy that established four key objectives: differentiating the customer experience, keeping customer prices low, ensuring that its assets and services would be resilient, reliable, and secure, and supporting the Scottish economy – to find out more, read a blog post about their journey or listen to a podcast in which John Cairney, Head of Strategy and Architecture at Scottish Water and Paul Haggerty, Head of Water sector at Capgemini UK, discuss the role of automation in Scottish Water’s digital transformation journey.