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Solution

Touchless supply chain planning

Drive frictionless planning enabled by agile and touchless processing

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Frictionless planning drives enhanced customer experience and reduced cost.

Capgemini’s Touchless Supply Chain Planning drives frictionless, customer-centric supply chain operations.

Touchless Supply Chain Planning

Frictionless. Customer-centric. Customized.

Our solution leverages intelligent automation of processes, exception-based collaboration, and AI-enabled analytics and decision-making to deliver enhanced customer experience, reduced cost, and a range of enterprise-level business outcomes:

  • 5–8% improvement in delivery on-time in full (OTIF)
  • 2–4% increase in revenue base
  • 15–20% reduction in working capital
  • 10–15% improvement in customer experience and satisfaction (NPR)
  • 50–70% reduction in operational costs
  • 15–25% reduction in business waste (SLOB).
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Client story

    Johnson & Johnson transforms its demand planning and external manufacturing processes

    Meeting customer demand more effectively

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      Continuous Touchless Planning

      A framework for organizations to develop and deploy capabilities and processes that enable new levels of speed, accuracy, and responsiveness.

      Capgemini Invent
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      About authors

      Sandip Sharma

      Senior Director, SCM Solutions, Capgemini’s Business Services
      Sandip is a Senior Director and leads Capgemini’s Business Services end-to-end Touchless Supply Chain Planning capability. He also works with clients to create compelling transformation solutions and services to design, run, and evolve their supply chain operations.

      Gaurav Karker

      Senior Director, Intelligent Supply Chain Operations, Capgemini’s Business Services
      Gaurav is passionate about running sustainable supply chain operations and has expertise in supply chain planning, IBP/S&OP, and supply chain control tower.