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Intelligent Customer Interactions ICO
Intelligent Business Operations

Intelligent customer interactions

Drive enhanced engagement and loyalty through delivering a frictionless customer experience

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Deliver enhanced customer experience excellence through frictionless customer interactions

Capgemini’s Intelligent Customer Interactions solution puts your customers at the center of your business. Our goal is to deliver a digitally-augmented yet humancentric experience on behalf of your organization.

Capgemini’s solution is a next-generation digital contact center service solution leveraging AI augmentation to deliver a persona-influenced service design that integrates humans and machines. This enables you to drive a more meaningful, emotive, and frictionless relationship with your customers:

  • A personalized customer experience
  • An omnichannel customer journey
  • An improved Net Promoter Score
  • Enhanced customer engagement
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Customer Experience


AUGMENTED SERVICE

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About authors

Robert Brillhart

Global Head of Intelligent Customer Operations

Scott Manghillis

Business Transformation Manager
Scott Manghillis helps clients transform their technology into digital, omnichannel, personalized solutions.