Skip to Content
PegaWorld inspire 2024 DotCom_Banner
Event

Join us at PegaWorld iNspire 2024

Booth #22 | June 9-11 | MGM Grand Conference Center, Las Vegas

Optimization, meet experience.

Capgemini is a proud Platinum sponsor at PegaWorld iNspire 2024, a premier event which brings together business and IT leaders from across industries and geographies.

From ground-breaking keynotes, captivating sessions and engaging solution demos around the future of digital transformation, AI and innovation, PegaWorld iNSpire offers an exciting line-up all under one roof.

Meet with our Pega experts and explore a world where intelligent connections unlock personalized journeys. We’ve curated an unforgettable line-up where you can meet and engage with our solution and industry experts, explore our hands-on demos at our booth #22, and hear from our clients on stage.

Welcome to where intelligent connections unlock personalized journeys. Join the Capgemini experience at PegaWorld iNspire 2024.

Our sessions at PegaWorld iNspire

Revolutionizing Workflow Automation: The Impact of Pega GenAI In Pega Infinity By Capgemini

June 10, 2024 | 2:15PM to 3:00PM PDT | Chairman’s Ballroom 369

Dive into the findings of a new impact analysis conducted by Capgemini, revealing that Pega Infinity, bolstered by its cutting-edge AI capabilities, achieves a remarkable speed — 7.8 times quicker than the traditional development approach.

Find out more

Speakers:

Dinesh Karanam
Senior Director, NA BPM Practice Lead, Capgemini.

Anthony Abdulla
Sr. Director, Product Marketing, Pega.

Capgemini & Wind Tre: Next Best Action Implementation and Adoption

June 11, 2024 | 1:15PM to 2:00PM PDT | Chairman’s Ballroom 357
The shift towards constructive customer dialogue, immediate responsiveness, flexibility, and result-driven investment measurement has revolutionized classical marketing. Gain insights into Wind Tre’s transformative approach which has significantly enhanced their performance in this evolving landscape.

Find out more

Speakers:

Tigran Voskanyan
VP & Telecom Market Segment Lead, Capgemini

Mirko Rugarli
Head of Customer Value Management, Wind Tre

Elvira Petaroscia
Tribe Lead Customer Value, Wind Tre

Explore our demos at PegaWorld iNspire 2024

Live from booth #22

Perpetual KYC (pKYC)

A best-in-class AI infused, event driven KYC solution to address the challenge of ever-increasing KYC backlog, with the power of Pega as the engine and orchestrator in the total pKYC ecosystem, helping the bank remain complaint with regulations all the while providing operational efficiency and a superior customer experience.

1:1 Customer Engagement and Personalization – Creating the YOU experience. At Scale.

Dive into customer centric approach for real-time personalization, powered by Pega CDH as the centralized brain, across channels to make every customer interaction meaningful, valuable, and personalized. Leveraging your existing technology landscape and way of working to increase sales, reduce retention and client lifetime value.​

How to build your Intelligent Product Management in 90 days

Our end-to-end offering with Pega can help you realize the full potential of GenAI powered Discovery and Innovation sprints, Cloud Native Modernization, Future proof Test automation with Test Maker and creating extraordinary customer experiences with UX/UI modernization. 

Revolutionizing workflow automation

Explore the groundbreaking advancements in application development with a focus on Pega GenAI™ in Pega Infinity’23, a standout low code platform

Download now

Research and insights

Capgemini Research Institute

Generative AI and the evolving role of marketing: A CMO’s playbook
Report

Revolutionizing workflow automation
Capgemini Research Institute

World retail banking report 2024
Point of view

Effective investment in generative AI for marketing
Report

Why and how the telecom sector should accelerate its autonomous networks journeys
Report

Technovision 2023-24: Public sector edition
Explore our customer experience solutions

Humanize your tech: Deliver exceptional customer experiences

Explore how we help businesses transform, to deliver truly customer-centric experiences at scale.

Find out more

Meet our experts

Stephan Kolarik

Vice President Capgemini DCX Europe
Passionate about digital transformation delivered by diverse teams in client and partner collaboration, with people- and tech-driven best practices for successful outcomes. My mission: deliver business value, maximize operational excellence with best-in-class customer engagement and CX. Result: maximum profitability, enhanced satisfaction, optimized processes, and smooth operations.

Gustaf Soderlund

Global Vice President Business Process and member of Digital Leadership team, Capgemini FS 
Gustaf has many years of experience selling, delivering, and leading business process and customer engagement solutions in a variety of industries, including banking and insurance Gustaf currently leads Pega globally and is the Augmented Services leader for Financial Services.

Jaime S Lightfoot

Vice President, Head of CX Platform Solutions
I have 17 years of experience delivering customer service solutions across multiple industries. I help clients put their customers at the center of all they do, while focusing on driving digital containment, personalized and proactive service.

Dinesh Karanam

Senior Director, Business Processes and Augmented Services Leader for North America, Financial Services
Dinesh leads business and technology transformations for global organizations, using his 25 years of expertise in diverse industries to drive strategic innovation and impactful changes. He enhances operational efficiency and spearheads global teams to deliver significant business achievements, including profit growth and digital advancements. ​

Saurabh Kumar

Senior Director; Digital Customer ExperiencePractice Lead for Pega, North America
Saurabh brings over 20+ years of experience in IT industry in different roles, supporting larger Business transformation and digital process automation for his customers. Any digital experience and transformation starts with compelling understanding of the customer , Saurabh has been very innovative and strong thought leader in guiding the customers in the right ways on adoption of new trends in Gen AI, One-to-One customer engagement and personalization using technology like Pega customer decision hub.