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The 21st edition of Capgemini’s annual eGovernment Benchmark report, which evaluated approximately 15,000 government services, revealed that more than eight out of ten (86%) services are now available online. Yet, 65% of websites fail to meet all eight of the selected criteria from the Web Content Accessibility Guidelines (WCAG)[1] – which gives an impression of how accessible services are to users with specific disabilities. For example, users with visual impairments experience accessibility barriers when accessing services in most EU27 countries.