Insurance top trends 2024 | Capgemini Switzerland

Industry drivers and opportunities for insurer success in the year ahead

In response to uncertain macroeconomics and increasing insurability concerns, forward-looking organizations across the insurance industry are engaged in business and operating model restructuring. Looking ahead, we anticipate carriers will focus on initiatives that enhance underwriting profitability, promote sustainability and inclusivity, and leverage generative AI to fuel operational excellence.

Success drivers will include enhanced customer experience that boosts trust and loyalty, rapid product innovation, increasing up-sell and cross-sell opportunities, and identification of new revenue streams.

Read our new report, Insurance Top Trends 2024, to explore strategic insights and tactical use cases to help ensure profitable growth and future readiness across both P&C and life insurance domains.

Download Life Insurance Top Trends 2024 slide deck

Download Property and Casualty Insurance Top Trends 2024 slide deck

Meet our experts

Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

Connect with us

First Name *

First Name is not valid.

Last Name *

Last Name is not valid.

Email *

Email is not valid.

Company *

Company is not valid.

Country

Country is not valid.

Phone *

Phone is not valid.

Your Message *

Your Message is not valid.

I agree to Capgemini collecting and processing my personal data to allow me to receive information on Capgemini services. For further information, please see our Privacy Notice.

Expert title

Page URL

Slide to submit

Thank you for your submission. We will be in touch with you soon!

We are sorry, the form submission failed. Please try again.

Adam Denninger leads Capgemini’s global strategy and product management for the insurance industry and manages its relationships with the insurance technology ecosystem. Adam has 20+ years of experience creating and delivering solutions at the intersection of business and technology.

Connect with us

First Name *

First Name is not valid.

Last Name *

Last Name is not valid.

Email *

Email is not valid.

Company *

Company is not valid.

Country

Country is not valid.

Phone *

Phone is not valid.

Your Message *

Your Message is not valid.

I agree to Capgemini collecting and processing my personal data to allow me to receive information on Capgemini services. For further information, please see our Privacy Notice.

Expert title

Page URL

Slide to submit

Thank you for your submission. We will be in touch with you soon!

We are sorry, the form submission failed. Please try again.

Connect with us

First Name *

First Name is not valid.

Last Name *

Last Name is not valid.

Email *

Email is not valid.

Company *

Company is not valid.

Country

Country is not valid.

Phone *

Phone is not valid.

Your Message *

Your Message is not valid.

I agree to Capgemini collecting and processing my personal data to allow me to receive information on Capgemini services. For further information, please see our Privacy Notice.

Expert title

Page URL

Slide to submit

Thank you for your submission. We will be in touch with you soon!

We are sorry, the form submission failed. Please try again.

Samantha has over 20 years of experience in the L&A and A&H industries working for carriers in positions across the value chain, evaluating technology and consulting as an industry analyst, and leading the technology roadmap for policy administration systems.

Connect with us

First Name *

First Name is not valid.

Last Name *

Last Name is not valid.

Email *

Email is not valid.

Company *

Company is not valid.

Country

Country is not valid.

Phone *

Phone is not valid.

Your Message *

Your Message is not valid.

I agree to Capgemini collecting and processing my personal data to allow me to receive information on Capgemini services. For further information, please see our Privacy Notice.

Expert title

Page URL

Slide to submit

Thank you for your submission. We will be in touch with you soon!

We are sorry, the form submission failed. Please try again.

Elias is responsible for Capgemini’s global portfolio of financial services thought leadership. He has more than 20 years of experience in FS, focusing on effective collaboration between banks and the startup ecosystem

Connect with us

First Name *

First Name is not valid.

Last Name *

Last Name is not valid.

Email *

Email is not valid.

Company *

Company is not valid.

Country

Country is not valid.

Phone *

Phone is not valid.

Your Message *

Your Message is not valid.

I agree to Capgemini collecting and processing my personal data to allow me to receive information on Capgemini services. For further information, please see our Privacy Notice.

Expert title

Page URL

Slide to submit

Thank you for your submission. We will be in touch with you soon!

We are sorry, the form submission failed. Please try again.

Research and insights

Capgemini Research Institute

Industry drivers and opportunities for insurer success in the year ahead

Meet our experts

Shane Cassidy

Executive Vice President, Financial Services; Insurance Business Unit Leader, Capgemini Financial Services

Connect with us

Adam Denninger

Global Industry Leader, Insurance

Connect with us

Kiran Boosam

Vice President, Financial Services; Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services

Connect with us

Samantha Chow

Global Head, Life Insurance, Annuities, and Benefits Leader, Capgemini Financial Services

Connect with us

Elias Ghanem

Global Head of Capgemini Research Institute for Financial Services

Connect with us

Research and insights

World Life Insurance Report 2025

Explore our financial services

Insurance