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PEGA

Intelligent decision-making for engaged customer experiences

Customer experience has always been about understanding what customers want. In a digital world, where customers expect engaging and personalized journeys, it is more important than ever to provide this experience, that too in in real-time.

Pega operates cloud software platforms for real-time decisioning based customer engagement, with acknowledged strengths in case management and innovations in Artificial Intelligence. In addition to new generative AI-powered boosters, Pega Infinity ’23 also encompasses updates to Pega Platform, Pega Customer Decision Hub, and Pega Customer Service.

Capgemini specializes in shaping digital transformation to individual business needs. As a Pega Partner, we combine forces to make use of powerful automation, of smart, actionable data insight, and of seamlessly interconnected front-end systems and back-end operations.

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Our Swiss expert

Benoit Dubouloz

Specialist in Pega-powered solutions, Capgemini Switzerland
Hi I’m Benoît and I’m part of a group of teams specialized in Lean-Agile, DevOps, and Design Thinking process with Pega-powered solutions. We support bold leaders in Insurance, Finance, Pharma, Consumer Goods, Energy, and Government across Europe in taking their organization forward at an accelerated speed with the low-code/no-code Pega platform. We take on bold challenges that require thinking big, starting small, and scaling fast. Collaborating in specialized and agile teams, we go together with you through the process of implementing the exciting Pega platform to help you develop large scale solutions and crush the complexity of your biggest business challenges.

    Drive innovation with Pega in Switzerland

    Delivering Innovative Pega Solutions for Business Excellence.

    Scaling Agile and Driving Business Outcomes.
    Commitment to Quality, Compliance, and Talent Development.

    Drive innovation with Pega in Switzerland

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    The power of Platform and Strategy

    Explore our growing list of Pega specializations, which underpin our elite customer experience capabilities:

    Global Delivery
    Building more innovative businesses, that significantly benefits their customers, stakeholders, and their partners

    Global Solutions – IA Specialization
    Implementing solutions so that skilled workers can spend more time innovating

    Global Robotic Process Automation (RPA)
    Building RPA solutions to improve employee productivity by automating manual tasks

    EMEA Customer Service
    Designing customer experiences that drive loyalty, retention, and engagement across all channels

    EMEA Customer Engagement
    Enabling hyper-personalized customer interactions that boost brand loyalty and yield more meaningful data

    A seamless journey

    To request grants for French households towards energy renovation

    Global Elite Pega Partner

    With a history of over a decade of award-winning Pega partnership performance, we have achieved Elite status in the Pega Partners program.

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      ESG evaluator solution

      A comprehensive ESG assessment tool for scoring and benchmarking ESG details on industry benchmarks to accelerate sustainability progress

      Find out more

      Citizen Services Solution with Pega

      Citizens and businesses demand an always-on, relevant and consistent government experience. Our Citizen Services Solution delivers that.

      Find out more

        PegaWorld iNspire 2023

        Capgemini experts garnered attention at PegaWorld iNspire presenting, along with clients, our innovative GTM solutions. We also showcased successful implementations in the DCX Public Services and Financial  Services banking arenas.

        We were awarded, for the 12th time, the Pega Partner Award – for Client Innovation in recognition of Digital Transformation in exemplary delivery of Pega’s GTM strategies.

        Get ready to build sustainable connections with your end customers by tapping into our powerful insights.

        Catch up on our sessions at PegaWorld

        Our sector expertise

        Technology isn’t one-size-fits-all. We work with Pega to develop solutions for key industry sectors such as financial services, public sector, telecommunications, and media and entertainment – and we make them specific to our clients’ needs. Our domain expertise, consulting capabilities, and technical skills help to make customer interactions high-value, relevant, and personal.

        Financial services

        We provide an optimal, personalized customer experience in banking, capital markets, and insurance, with Pega’s market-leading low cloud platform.

          Public sector

          We leverage Pegasystems technology to modernize and streamline legacy processes, providing transparency, expediting processes, and reducing costs for the public sector.

            Telecommunications

            We leverage Pegasystems technology to gain efficiency and achieve customer satisfaction through real-time insights that help users and operators take the next best action for their calls.

              Awards and recognition

              2023 Client Innovation in Digital Transformation

              Capgemini was presented with the award in recognition of digital transformation and excellence in Pega’s go to market strategies.

              Awards and recognition