Microsoft Dynamics 365 and Power platform

Accelerate your digital transformation with Microsoft Dynamics 365 and Power Platform

Take an intelligent approach to how you engage with customers and manage your business. Shift from reactive to proactive data-driven decision-making. Empower employees with insights that accelerate results. With Microsoft Dynamics 365 and Power Platform, you can get more from your data and leverage real-time insights that make a difference for your business.

Next-gen intelligent business applications and low-code / no-code platform

Dynamics 365 is a set of intelligent business applications that help you run your entire business and deliver greater results through predictive, AI-driven insights. Dynamics 365 applications work seamlessly together for a comprehensive solution that runs your entire business. Few of Dynamics 365 modules are:

• Dynamics 365 Customer Engagement – Sales, Service, Marketing and Customer Service: Drive more sales, improve marketing engagement and customer experience with modules and tools for sales, pipeline management, lead generation and qualification, marketing, customer service, and field service.

• Dynamics 365 Customer Insights: Turns data from any source into actionable insights that power your omni-channel engagement all along your customer journey with Capgemini’s Customer Data Hub offer.

• Dynamics 365 for Finance and Operations: Revolutionize your business with a powerful ERP solution to automate and modernize finance operations, monitor performance in real time, and make data-driven decisions to drive business growth. It brings together IoT, mixed reality, and AI to improve visibility and enhance finance, supply chain management, sales order management, procurement sourcing, asset management, manufacturing, master planning, warehouse management, commerce, and human resources.

• Power Platform: A one-stop shop with a better, low-code way to build Enterprise Apps – with a signification reduction in development costs. Power Platform is a blend of four powerful business enablers: Power Apps, Power BI, Power Automate and Power Virtual Agents. It is being used to both build new business applications and expand Dynamics 365 functionality rapidly.

With Dynamics 365 and Power Platform connected together – as well as to Office 365, Azure, and hundreds of other apps – the Microsoft ecosystem will empower your teams to analyze data, build solutions, automate processes and create virtual agents when you need them.

Combination of Dynamics 365 and Power Platform provides a foundation for rapid value realization and digital customer experience transformation.

Accelerating value with Capgemini

Capgemini helps you drive greater business value with Dynamics 365 and Power platform, whether you’re implementing for the first time or are looking for a managed services partner.

Rapid CX Transformation with Dynamics 365 and Power Platform

Capgemini’s Customer Experience Proposition and Suite of Offerings allows our clients to transform their relationships with their customers and create experiences which provide rapid and sustainable value, both for their end-customer and their own organization. We help our clients with:

While Dynamics 365 products enable out-of-the-box functionality supporting Marketing, Sales, Service and Commerce process improvements; no-code / low-code Power Platform enables your organization with implementation of custom task-based applications rapidly, thus, significantly increasing return of investments and time-to-market of your Customer Experience transformation.

Establish and adopt low-code / no-code Power Platform in your organization

We bring Microsoft Power Platform to life in your organization to help you quickly add business value by developing innovative apps and solutions – fast. With Dynamics 365 or standalone.

We help you modernize processes across your organization by removing the barriers that keep ideas from turning into apps. With Power Apps, everyone can add business value by quickly developing innovative apps with drag-and-drop simplicity and limitless customizations. Connect apps to your data with the click of a button so you’re always ready to act on new insights, all without compromising your security, governance and compliance standards.

Our offer comprises consulting and training, along with solution build, legacy migration and platform development. We provide consulting, build & deploy, insights and factory support services.

Legacy application portfolio modernization with Dynamics 365 and low-code / no-code Power Platform

We help you review your application portfolio and plan modernization and / or migration to Dynamics 365 and Microsoft Power Platform.

• Art-of-possible and planning: Understand vision and current landscape, showcase art-of-possible, estimate and plan
• Modernize and migrate: Modernize and reimplement, migrate data, reduce time with accelerators
• Change and success management: Effortless transition, improved usability, higher user adoption via training and success management

Data-driven customer experience platform enabled by Dynamics 365 Customer Insights, Dynamics 365 and low-code / no-code Power Platform

With Capgemini’s Customer Data Hub offer, we help you to:

• Capture and structure relevant customer data to build unified customer profile
• Analyze customer data and derive actionable insights
• Act, measure and optimize experience via data-driven customer platform

Benefit from our deep expertise and start your transformation today

We draw on our team of more than 25,000 certified Microsoft experts and deep Microsoft experience across all industry verticals to ensure your success. For example, we helped a global quick service restaurant leverage Dynamics 365 and Power Platform to completely transform the way it responds to the tens of thousands of customer comments and complaints it received every month to be able to react in real-time. We also worked with a leading manufacturer to take advantage of Microsoft Power Platform to track parts in real time to save thousands of hours in labor costs a year.

Get started today!

• Schedule art-of-possible catalyst workshop with Capgemini and Microsoft
• Schedule App-in-a-day workshop to get hand-on experience with Power Platform!
• Schedule Customer Insights-in-a-day workshop to get hands-on experience with Dynamics 365 Customer Insights
• Reach out for any other questions about Digital Transformation with Dynamics 365 and Power Platform.