Capgemini Cloud Platform

Take your cloud strategy to a higher level.

• Ready-to-go cloud platform: A ready-built, tried, tested, and proven platform
• Advanced user portal: A single, integrated solution with a full suite of cloud business services to deploy new services faster
• Automation: Replacing manual, repetitive processes with automated tasks
• Billing and consumption transparency: Consumption dashboard and daily updates give you full control over spending and cost optimization recommendations
• Cloud accelerators: Support for rapid development of new innovative services through auto-provisioning, containerization, microservices, integration, and other accelerators
• Cloud target operating model: A culture that supports a cloud business and takes full advantage of cloud capabilities

Five service blocks, infinite possibilities.

Capgemini Cloud Platform features five integrated service units that add a variety of advanced capabilities. The first four facilitate workload management; the fifth accelerates and standardizes the delivery and operation of cloud use cases.

Why choose Capgemini Cloud Platform?

• Freedom of choice: Multi-cloud, multi-supplier, multi-technology options
• Fast reaction times: Deploy at the click of a button and scale on demand
• Simplification: Single-pane-of-glass management with advanced automation
• Flexibility: Adopt new cloud capabilities and scale up on the fly
• Transparency: Get real-time visibility on consumption – no surprises!
• Innovation: Use the hybrid cloud to accelerate innovation and time to market
• Cost reduction: Cost savings of up to 77% have been achieved through optimization

Service Levels*

• Service desk: Severity 1 <30 minutes to react and <3 hours to resolve 95% of the time
• Service desk: Severity 2 <60 minutes to react and <8 hours to resolve 95% of the time
• Service desk: Severity 3 <8 hours to react and <5 business days to resolve 95% of the time
• Service request response times: <8 hours (simple) or <24 hours (complex) 95% of the time
• Change request response time: 24 hours to initiate planning and budget discussions 95% of the time
• Root cause analysis: Severity 1 and major incidents to be delivered in 10 business days or 3 business days on escalations 95% of the time
• Infrastructure backup will be initiated per an agreed schedule with 99.9% success rate and any failures will be reinitiated the following business day
• VM monitoring: for availability status (99.9%), memory capacity (95%), compute capacity (95%), and associated storage discs (90%)
• Anti-virus monitoring: of agent status and malware detection once per day.

*SLAs are subject to agreement and are to be defined on a per deal basis.