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Intelligent supply chain operations

Transform your organization into a connected and frictionless supply chain that delivers cognitive, touchless operations, and data-driven decision-making.


Our Intelligent Supply Chain Operations offer transforms your supply chain from a cost center into a connected, frictionless function that delivers competitive advantage and enhanced value across your business. This includes enhanced agility, increased scalability, improved decision-making, and greater transparency.

We partner with you to transform your supply chain into an intelligent, connected, AI-enabled function that drives enhanced business outcomes, including up to 20% increase in working capital, up to 50% reduction in operational costs, up to 15% increase in customer satisfaction, and an increase in revenues of up to 5%.

By seamlessly orchestrating an intelligent, connected ecosystem of people, processes, data, and technology – with AI, analytics, and GenAI at its heart – we help you drive sustainable business outcomes, enhanced value, and continuous innovation across your organization. This enables you to transform your business operations to deliver the Connected Enterprise.

Success in a post-pandemic world

    Johnson & Johnson transforms its demand planning and external manufacturing processes

    Meeting customer demand more effectively

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      What we do

      Drive frictionless planning enabled by agile and touchless processing.

      Our Touchless Supply Chain Planning drives frictionless, customer-centric supply chain operations, leveraging intelligent process automation, exception-based collaboration, and AI-enabled decision-making to deliver enhanced customer experience and reduced cost.
      Our solution unlocks value through providing frictionless planning, faster decision-making, optimized technology, and reduced exceptions to deliver a range of enhanced business outcomes.

      This includes 5–8% improvement in on-time delivery, 2–4% increase in revenue base, 15–20% reduction in working capital, 10–15% improvement in customer satisfaction, 50–70% reduction in operational costs, and 15–25% reduction in business waste.

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      Design, implement, and operate a digitally-enabled procurement operating model that capitalizes on your technology investment to drive business value.

      Our Cognitive Procurement Services enables your individual buyers to control spend, while reducing your procurement and category management operating costs through a sustainable, frictionless operating model that manages the total cost of ownership of your demand and supplier pricing.

      Our solution helps you adopt the right strategies to achieve the optimal balance between your spend, efficiency, and working capital savings to deliver enhanced business outcomes. This includes over 90% spend compliance, up to 50% increase in productivity, and up to 80% reduction in sourcing and procurement cycle time.

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      Implement an integrated, frictionless, and customer-centric supply chain

      Our Autonomous Supply Chain transforms your organization into an integrated, customer-centric supply chain function that delivers inelligent, touchless operations and transparent data-driven decision-making.

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      Drive efficient, customer-focused supply chain operations.

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      Capgemini and Kuehne+Nagel – end-to-end supply chain orchestration

      A one-stop solution to drive next-generation supply chain performance through transforming your operations.

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      Research and insights

      Point of view

      Generative AI – built for business
      Point of view

      Driving next-generation supply chain performance
      Point of view

      Fifteen supply chain jobs of the future
      Point of view

      Supply chain orchestration – the quest for smart, integrated, end-to-end supply chain management
      Point of view

      Sustainable procurement – a pathway to responsible business operations

      Innovation nation | summer 2022

      Business operations

      The power of partnership – An integrated approach to logistics and supply chain

      Jörg Junghanns
      Feb 7, 2024
      Business operations

      Integrated supply chain management drives superior business outcomes

      Jörg Junghanns
      Feb 7, 2024

      Meet our experts

      Jörg Junghanns

      Global VP – Supply Chain Orchestration, Intelligent Supply Chain Operations, Capgemini’s Business Services
      Jörg is leading Capgemini’s global Supply Chain Orchestration capability within BSv’s Intelligent Supply Chain Operations, driving transformative solutions across industries. He employs innovation and strategic thinking to empower supply chain growth, utilizing Capgemini’s Digital Services for planning, order management, procurement, and automation. With a global background, he excels in digital strategy, shared services, process design, and project management. Additionally, Jörg leads Capgemini’s European business for Intelligent Supply Chain Operations.

      Dharmendra Patwardhan

      Global Head of the Intelligent Supply Chain Operations Practice, Business Services
      Dharmendra Patwardhan is responsible for developing offers and capabilities for transforming supply chain operations that drive tangible business outcomes for Capgemini’s clients.