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Intelligent Customer Interactions ICO
Intelligent Business Operations

Intelligent customer interactions

Drive enhanced engagement and loyalty through delivering a frictionless customer experience

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Deliver enhanced customer experience excellence through frictionless customer interactions

Capgemini’s Intelligent Customer Interactions solution puts your customers at the center of your business. Our goal is to deliver a digitally-augmented yet humancentric experience on behalf of your organization.

Capgemini’s solution is a next-generation digital contact center service solution leveraging AI augmentation to deliver a persona-influenced service design that integrates humans and machines. This enables you to drive a more meaningful, emotive, and frictionless relationship with your customers:

  • A personalized customer experience
  • An omnichannel customer journey
  • An improved Net Promoter Score
  • Enhanced customer engagement
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Read how modernizing the contact center – transforming customer interactions

Research and insights

Innovation nation | autumn 2021

About authors

Anjali Pendlebury-Green

Global Head of the Intelligent Customer Operations Practice, Capgemini's Business Services
I am an expert in the field of HR Outsourcing and HR Transformation, specializing in delivering HR solutions that leverage global outsourcing platforms, leading edge technology, stack offers and process standardization. I have led award-winning HRO teams for large multinational companies with a special focus on the manufacturing sector.

Robert Brillhart

Global Head of Intelligent Customer Operations