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Public sector

Governments and public sector organizations are leading the transformation to a digital, sustainable future – while improving public services for all of us.

We count on the public sector to provide essential services day in, day out, while making those services more joined up, citizen-centric and efficient. In a crisis we expect our governments to step up and lead the response. We also depend on them to address grand challenges such as the UN’s Sustainable Development Goals. In this context, resources are often stretched to their limits.

Using digital to drive results in the public sector

We’re working with governments and public sector organizations worldwide to meet these challenges and deliver more with less. How? By harnessing digital to provide a set of powerful technology tools, enabling organizations to pursue their objectives and improve outcomes – always with the end user at the center of everything we do.

From supporting the move to the cloud, to creating strategies for data and data ecosystems; from using human-centered design to create new citizen services, to ensuring  cybersecurity: we bring deep understanding of the public sector and proven expertise in business and technology transformation.

Transforming government

Learn to apply efficient digital technologies in the public sector.

What we do

Defense

For a long time, armed forces in Europe have managed logistics, supply inventories, wage payments, and personnel records through technology. Now, in the digital era, we connect ministries of defense to the new requirements of the data-driven world.

Health and social care

Groundbreaking new technology is positioning the health and social care sector to improve person-centered services along the care pathway. We partner across the industry with community care providers, hospitals, university clinics, and health ministries to help develop personalized care plans, both at home and in medical institutions.

Public administration

Government agencies, federal ministries, city councils, and more are working to digitize processes and services for citizens and businesses. We help provide open data and high value datasets, biometric systems, e-government solutions, user-centered platforms, digital identities, and automated processing systems.

Public security and safety

To help public security authorities deal with the digitization of crimes, new digital tools, and new forms of citizen interaction, we have developed a range of digital services to support them across the globe.

Tax and customs

We help tax and customs authorities with digital transformation in areas including the operation of tax offices, tax claim management, the future of work, fraud detection, custom border management, risk assurance, regulation analytics, and HR operations such as talent management.

Welfare

Welfare agencies are facing significant challenges, including aging populations, digital engagement, policy reform, and growing demand for welfare support. Our expertise includes social benefits attribution, welfare fraud detection, job matching technologies, intelligent case management, and cloud migration.

    Citizen services: Human-centered by design

    We partner with public sector organizations globally to design, test, iterate and run digital services that put citizens at the center.

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    Data and AI in the public sector

    We help public sector organizations open new frontiers with artificial intelligence.

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      Citizen services for the smartphone age

      eGovernment Benchmark Report 2024: Steady growth in digital government maturity
      Data and AI

      Public goes AI: How Capgemini envisions AI's potential for the public sector
      Innovation

      Technovision 2023-24: Public sector edition

      Cloud sovereignty in the public sector

        Making it real: 4 steps to implementing a sovereign cloud

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        Sovereign cloud opens the door to transformation in the public secto

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          Client stories

            Capgemini transforms Pidpa's SAP landscape to accommodate intelligent enterprise goals with S/4HANA

            Learn how Capgemini helped Belgium's Pidpa water company with a 36-month transformation to achieve business optimization and standardization positioning Pidpa for future success.

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            Futuristic tech that redefines customer experience: the Farys journey

            From addressing significant business needs to increase efficiency, user-friendliness and boost customer satisfaction to future-proofing systems, here’s a deep dive into Capgemini’s innovation partnership with Farys.

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            Capgemini joins forces with Belgian water companies to create a fully integrated, smart metering platform

            The landmark project is a huge leap forward in meeting sustainability, data-sharing and efficiency goals.

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            Capgemini Belgium helps VMSW with its rich SAP expertise

            In the last few years, Capgemini Belgium has used its rich experience and expertise to digitally transform and automate processes for government organizations and agencies. Recently, we signed a 5-year contract with The Flemish Company for Social Housing (VMSW) and have offered our SAP expertise such as ICT Profiles, SAP license contract, and SAP4HANA migration.

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            Platform factories – Transforming IT to support high frequency software delivery

            With the help of Capgemini, Kadaster was able to transform its IT services model to a high frequency, agile software delivery engine, improving the ability to deliver, drive continuous innovation, act on changing business demands, shorten the time to market, and become more flexible in economic downturns

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              Expert perspectives

              Customer experience, Digital inclusion, Innovation

              The Interoperable Europe act: What should public sector leaders know?

              Dr. Jakob Efe
              Jul 30, 2024
              Trends

              2024 key trends in public security

              Capgemini
              Feb 13, 2024
              Trends

              2024 key trends in tax administrations

              Capgemini
              Feb 9, 2024
              Trends

              2024 key trends in healthcare

              Capgemini
              Jan 18, 2024
              Trends

              2024 key trends in welfare 

              Capgemini
              Jan 18, 2024
              Data and AI

              Data spaces mark a new era in European data sharing

              Capgemini
              Jan 29, 2024
              Sustainability

              Saving one piece of the world 

              Capgemini
              Dec 11, 2023
              Cloud

              Staying secure and sovereign in the cloud with confidential computing

              Capgemini
              Mar 5, 2024

              Industry leader

              Marc Reinhardt

              Executive Vice President, Public Sector Global Industry Leader
              “We are proud to be a leading partner to public sector organizations globally, supporting mission-critical systems that touch the lives of millions of citizens and users every day. While developing the next generation of citizen-centric, inclusive public services, we are also enabling organizations to transform to tackle the most important challenges our societies face. As we look to the 2030 targets of the Paris Agreement and the UN Sustainable Development Goals, it’s clear that technology is a tool for achieving better outcomes, and that societal purpose should be a driving force behind the sector’s use of digital to perform and transform.”

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