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Empower the next generation of customer engagement with generative AI

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The power for transformative change lies in the synergy between generative AI and human ingenuity

Generative AI is a disruptive technology that creates a widening gap between businesses that adopt it now and those that delay their investment. With its rapid advancement and broad applications across many industries, early adopters can vastly enhance engagement with their brand, leaving others to question their own relevance and competitiveness.

Capgemini, in partnership with Microsoft, is dedicated to ensuring that new generative AI opportunities don’t pass you by. Our expertise, combined with Microsoft’s cutting-edge suite of AI solutions, can help you automate processes, tap previously unimaginable creativity, and empower your employees to work hand in hand with generative AI copilots, enabling next-level customer engagement.

Download and explore our brochure as we highlight the generative AI opportunities that exist within marketing, sales, customer service, commerce supply chain, and more.

Read how we’ve helped companies like Eneco eMobility and Riverty boost their efficiency and enhance both their customer and employee experience with generative AI, and how their businesses are now centered on what matters most: customer engagement.

Let Capgemini and Microsoft supercharge your generative AI journey. Contact us today for a custom presentation or a Copilot workshop.

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Meet our experts

Paul Harrison

Head of Microsoft Digital Customer Experience, Europe
Paul is a business leader who enables clients to reap maximum benefit from innovative yet pragmatic solutions across the breadth of the Microsoft platform. He works with global clients to drive business value and growth and empower customers and employees alike. He is a champion of using technology for good and driving positive change in our communities and the environment.

Vikas Sinha

Platform Lead – Microsoft | DCX Capgemini North America
Vikas Sinha is a Platform Lead for Microsoft Business Application Platform in Capgemini for North American Market. Vikas brings 20+ years of experience of large scale Contact Center Transformation project experience on Microsoft technology and helping customers with artificial intelligence solution on Customer Experience platform

Oleksandr Krasnoshchok

Business Value Management Director, Global DCX Microsoft CX, Capgemini
Olek is a Senior Microsoft Business Applications Global Director in Capgemini. He is continuously helping to create value on Digital Transformation with Microsoft Business Applications ecosystem and working with our global customers to help them realize the value out of a large scale Contact Center Engagement.

Arnaud Bouchard

Expert in Marketing
I currently lead a team of 140 consultants dedicated to improving our clients’ customer experience (insights, marketing and channels). I specialize in strategic and operational marketing to create new business channels and further customer relationships.

Wanda Roland

Vice President, Global Offer Lead Empowered Sales; DCX Salesforce Practice Leader Japan
“I am an experienced consulting leader with a 25-year history of working in the management consulting industry. I specialize in multi-cloud sales, developing and leading a technology team in design and delivery, and the management of large global cloud implementations. I have delivered numerous full end-to-end global CRM initiatives, including digital operation models, digital strategies, technology roadmaps, B2B business use cases, as well as program/project management services leveraging agile, and hybrid methodologies.”

Naresh Khanduri

Vice President, Global Offer Lead Data-driven Customer Experience
“I have over 20 years of experience working with clients to transform the way their customer’s experience, interact and engage with them through digital channels. I have led transformational programs from vision to execution for some of the world’s best brands in Retail, CPG, Energy and Manufacturing.”