Digital Twins

As customer preferences and regulations evolve amid increasing concerns about climate change, organizations are looking for new ways to accelerate digital innovation. Concurrently, the convergence of products, software, and services is setting the stage for the next big transformation across industries.

Digital twins, virtual replicas of physical systems that can model, simulate, monitor, analyze, and constantly optimize the physical world, will be at the core of this transformation. In our newest Capgemini Research Institute report, Digital Twins: Adding Intelligence to the Real World, we surveyed over 1,000 organizations and conducted in-depth interviews with industry executives and academics to understand the technology’s transformative impact.

We found that, on average, organizations working on digital twins have seen a 15% improvement in key sales and operational metrics and an improvement upwards of 25% in system performance. Increasingly aware of the potential gain, organizations plan to increase the deployment of digital twins by 36% on average over the next five years. Digital twins also provide a unique opportunity to reconcile profitable growth and sustainability. Organizations have realized an average improvement of 16% in sustainability owing to the use of digital twins.

While interest in digital twin capabilities is high, only 13% of surveyed organizations excel in the six areas of transformation that we identified as key to effective deployment. These frontrunners realize at least 65% higher benefits through increased sales, improved customer satisfaction, reduced costs, and improved sustainability.

To evaluate the impact of digital twins and how organizations can implement the technology, our report explores the following five questions: