An IDC perspective on intelligent process automation

RPA and intelligent automation will play a pivotal role in addressing business problems and goals in 2020. A new focus will be apparent among financial services institutions to derive unprecedented value for business, customers, and employees through a combination of automation and artificial intelligence (AI), by improving operational efficiencies, reducing costs, driving business growth, enhancing customer and employee engagement, and delivering contextual customer experience.

Capgemini’s Intelligent Process Automation (IPA) projects – delivered by six dedicated pillars: IPA Advise, Transform, Deliver, Operate, Innovate, and an all-inclusive Digitally Augmented Delivery Center – are an integral component of its managed services and industry-specific go-to-market offerings. Its current clients include some of the leading banks and insurance companies in Asia/Pacific. Capgemini has automated over 478 processes and deployed over 620 bots for its financial services clients in the region.

This report by IDC entitled “Six Capabilities from Leading RPA Service Providers That Advance Financial Services Institutions Toward Intelligent Automation,” looks at robotic process automation (RPA) and how the proposition around it has steadily moved toward intelligent automation and leveraging an intelligent digital workforce.