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ServiceNow

Realize a future that works – better.

With Capgemini as your ServiceNow partner, you can reimagine what’s possible, bring it to life – and get the future you want. We provide ServiceNow strategy, consulting, implementation, and enhancement services for businesses globally.

ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.

Join us at Knowledge 2024

We’ll be in Las Vegas May 7-9, helping organizations to develop new ideas with ServiceNow – and make them real. See you there!

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How Capgemini and ServiceNow can help

The ServiceNow platform can deliver big benefits. Such as increased efficiency. Greater productivity. More sustainability.

But it needs people too to make things happen. Working in partnership with you, Capgemini and ServiceNow have the knowhow, culture, and in-depth industry experience to help you put technology to work., This includes Capgemini’s easy start methodology and expertise with 1,500+ ServiceNow and process consultants, 150+ accelerators, and 5,200+ certifications. As your Service Now partner, we  can help you meet and exceed the needs you have today, and head confidently and successfully towards the tomorrow you want.

ServiceNow solutions

Future Franchise services

Future Franchise services empower franchisees to deliver a great customer experience.

Enterprise Service Management (ESM) on NOW

Enterprise Service Management on NOW helps organizations dramatically improve any business process across the enterprise.

Digital Service Integration and Management (SIAM)

Our SIAM solutions unlock the full potential of complex multi-provider business ecosystems and provide end-to-end customer satisfaction.

People Experience

People Experience with ServiceNow brings HR services together on a single, frictionless platform. Happy employees. Increased productivity.

IT emission management and control

We all have a part to play in the global effort to reach net zero. But the IT industry needs to do more than others.

Automating retail for the future

A ServiceNow and Capgemini discussion

Retail Revolution: Transforming Operations for the Future

Join us for a look into the integration of digital technologies in the retail industry and take away actionable insights. This webinar focuses on the ServiceNow platform, as seen in Capgemini’s Future Franchise Services, highlighting how modern retailers can optimize operations, enhance customer experiences, and maintain brand consistency. Learn about automating workflows and preparing retail models for future market trends, all aimed at driving competitive success.

Client stories

    Signant Health transforms the patient experience to accelerate clinical trials

    Solving patient retention with customer-driven experience and the ServiceNow NOW platform supports rapid COVID-19 vaccine development

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    Tropical Smoothie Cafe growth required a new recipe for technology support

    Capgemini’s Agile Store solution enables franchisees to transform their business around the customer and drive growth.

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    Transforming the delivery of government services the Texas way

    Capgemini Multi-sourcing Service Integration (MSI) model enables the State of Texas to respond to evolving technology.

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    Improving IT Service Management for Salling Group with a ServiceNow solution

    Salling Group A/S (formerly Dansk Supermarked A/S) is Denmark’s largest retailer, with a market share of 34.9%. Salling Group talks about

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    Hydro One adapts payroll functions to help manage disruption

    Hydro One partnered with Capgemini to develop a work-from-home plan that allowed HR and payroll to continue to operate during the lockdown

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    Global media and entertainment client wins with a consumer-grade employee experience

    We have a clear vision for how we want to deliver services – through an end-to-end user experience that abstracts the complexity of our

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      Our industry expertise

      Technology isn’t one-size-fits-all. As a ServiceNow partner, we work together to develop solutions for key industry sectors such as aerospace and defense, public sector, and retail – and we make them specific to our clients’ needs.

      Manufacturing

      We provide a holistic approach to digitization, bringing deep industry expertise, process re-engineering, and modern technology to meet manufacturers' demands, powered by the ServiceNow platform.

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        Public sector

        We work closely with government organizations across the globe to help them meet their challenges and provide digital transformation strategies, technology delivery, and citizen-led innovation powered by the ServiceNow platform.

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          Retail

          Our retail experts optimize operations across the value chain. We employ proven methodologies, applications, processes, leadership, and talent to create a seamlessly integrated experience powered by the ServiceNow platform.

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            Research and insights

            Report

            Unlock the power of experience with ServiceNow
            Point of view

            Enabling AIOps with ServiceNow
            Point of view

            Point of View: Accelerate IT workflows through real-time IT services

            Expert perspectives

            Sustainability

            From talk to action: Practical steps for your ESG journey

            Greg Bentham
            Apr 25, 2024
            Sustainability

            Investing in sustainability: How ESG impacts business, brand, and bottom line

            Greg Bentham
            Jan 29, 2024
            Business operations

            Capgemini’s award-winning platform delivers enhanced people experiences through personalizing HR

            Anil Shadija
            Sep 6, 2023
            Business operations

            Digitalize your helpdesk to drive frictionless accounts payable

            Mahalakshmi Ramakrishnan
            Nov 14, 2022
            Cloud

            Enterprise Service Management: Let’s Move Beyond IT Driving a better employee experience and business outcomes through Service Now

            Jill Weber
            Aug 23, 2022

            Awards and recognition

            As an elite ServiceNow partner, we take pride in our accolades and recognitions for diverse ServiceNow implementations. Our robust partnership merges top-tier ServiceNow services with Capgemini’s excellence in experience, resulting in unparalleled collaboration.

            Elite Partner

            Manufacturing

            EMEA Partner

            2022 EMEA Award Winner

            Capgemini is an Elite Partner of ServiceNow, and has been a Certified ServiceNow Global Alliance Partner since 2009, with centers of excellence in Europe, North America, Africa, and APAC. 

            Awards and recognition

            Meet our experts

            Jill Weber

            Head of Enterprise Service Management & ServiceNow Practice, Global Centre of Excellence at Capgemini
            Jill Weber is the Global Enterprise Service Management (ESM) Capability Lead, supporting solutions designed with Amazon Connect and ServiceNow. Working in the Cloud Infrastructure Services Global Center of Excellence over the last 4 years, she is responsible for bringing together Capgemini’s unique breadth of domain and industry-specific experience to design comprehensive enterprise service management solutions leveraging our partner products Amazon Connect and ServiceNow.

            Tracey Fritcher

            Workforce Transformation, VP People Experience | Focused on Employee Experience (EX), Enterprise Productivity and Building New skills for the Future of Work, Capgemini Invent 

            Pieter Voskamp

            Director Workforce Transformation & Global Alliance,  ServiceNow

            Vinay Aggarwal

            Offering Leader | ServiceNow Platform | Driving Digital Strategy and Transformations

            Hugo Gordillo

            Delivery Architect Director, Cloud & Edge Service Integration at Capgemini